Ambulatory Patient Access Representative-Hilltop Primary Care Center

Nationwide Children's Hospital•Columbus, OH

About The Position

The Ambulatory Patient Access Representative greets and registers patients, answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. The role provides customer service to patients and families and handles patient registration tasks, including collecting and verifying demographic, insurance, and physician information. The representative also checks insurance eligibility and pre-certification or referral requirements, explains requirements to customers, and refers self-pay patients to financial assistance when applicable. The position is part-time and scheduled Tuesday, Wednesday, and Thursday from 5:00 p.m. to 9:00 p.m. It is not benefits eligible. A valid Ohio driver’s license and proof of auto insurance are required. The employee must pass the hospital’s motor vehicle background inspection, insurance eligibility, driving qualifications, and required training, and must maintain insurance eligibility.

Requirements

High school diploma or equivalent.
Demonstrated computer skills, including the ability to navigate current technology systems.
Strong administrative skills.
Valid Ohio driver’s license and proof of auto insurance.
Must pass the hospital’s motor vehicle background inspection, insurance eligibility, driving qualifications, and required training, and maintain qualification under insurance guidelines.
Must be able to multitask in a stressful environment.

Nice To Haves

Associate’s degree.
One year of health care experience.
CPR certification, depending on the position and as determined by the manager.

Responsibilities

Provide excellent customer service to patients and families using best practices and standard operating procedures.
Interview and register patients in Patient Access registration areas.
Obtain accurate demographic, insurance, and physician information during registration.
Screen customer data to confirm eligibility for the insurance indicated and communicate discrepancies to customers.
Screen registrations for insurance pre-certification and physician referral requirements and instruct customers on those requirements.
Help identify self-pay patients and refer them to financial assistance when applicable; instruct customers on applicable requirements.
Maintain open communication with departments that interact with Patient Access and with clinical staff in those areas.
Assist with shadowing and precepting new employees.
Answer telephone calls and schedule appointments.
Pull and file medical charts when indicated.