Patient Access Representative - Primary Care
About The Position
Geisinger’s Patient Access Representatives (PARs) handle patient inquiries while maintaining empathy and professionalism and providing a positive patient experience. This role provides front-line support to the department and coordinates office activities effectively and efficiently. The representative greets and registers patients, supports check-out, schedules future and follow-up appointments, and assists with referrals and pre-certifications. The position is full-time, 40 hours per week, on the day shift at Geisinger Primary Care Lock Haven. Work is typically performed in an office environment.
Requirements
- High school diploma or GED.
- Skills in clerical work, communication, customer service, and office politics and confidentiality.
Nice To Haves
- At least one year of related work experience.
Responsibilities
- Greet and register incoming patients, support patient check-out, and schedule future appointments as applicable.
- Check patients in for appointments, accurately verify demographics, complete check-in procedures, monitor wait times, and communicate changes to patients.
- Provide kiosk support to facilitate check-in where applicable.
- Apply insurance ranking guidelines to assign primary, secondary, and tertiary insurance per encounter and interpret insurance responses.
- Provide required disclosure and privacy information and obtain necessary legal and financial signatures.
- Explain patients’ financial obligations, including anticipated copays, deductibles, and coinsurance, and collect fees when appropriate.
- Explain and complete required regulatory forms with patients.
- Schedule necessary follow-up appointments, including specialty or ancillary services where possible.
- Process messages through multiple channels concerning patient or physician requests about appointments, referrals, prescriptions, and complaints.
- Post cash according to department guidelines.
- Independently work queues to ensure timely resolution of accounts.
- Meet productivity and quality performance expectations.
- Maintain medical records accurately and process releases.
- Assist with referrals and pre-certifications at the time of the encounter.
- Maintain patient recall and reschedule lists.
Benefits
- Health, dental, and vision benefits starting on day one.
- Three medical plan choices, including an expanded network for out-of-area employees and dependents.
- Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account.
- Company-paid life insurance and short- and long-term disability coverage.
- 401(k) plan with automatic Geisinger contributions.
- Paid time off plan with the ability to accrue time quickly.
- Up to $5,000 in tuition reimbursement per calendar year.
- MyHealth Rewards wellness program with a financial incentive.
- Adoption and fertility assistance.
- Parental leave pay and military leave pay.
- Free Care.com membership with discounted backup care.
- Employee Assistance Program, including referrals for childcare, eldercare, and pet care; legal guidance; mental health visits; work-life support; and digital self-help tools.
- Voluntary benefits including accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
