Ambulatory Patient Access Representative-Hilltop Primary Care Center
About The Position
The Ambulatory Patient Access Representative greets and registers patients, answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. The role provides customer service to patients and families and supports patient registration and access processes at Hilltop Primary Care Center. This part-time, non-benefits-eligible position is scheduled Tuesday, Wednesday, and Thursday from 5:00 p.m. to 9:00 p.m. A valid Ohio driver’s license and proof of auto insurance are required by hospital policy. The employee must pass a motor vehicle background inspection and meet the hospital’s insurance eligibility, driving qualification, and training requirements, and must maintain qualification under its insurance guidelines.
Requirements
- High school diploma or equivalent.
- Demonstrated computer skills and ability to navigate current technology systems.
- Strong administrative skills.
- Valid Ohio driver’s license and proof of auto insurance.
- Pass the required motor vehicle background inspection and meet and maintain the hospital’s insurance eligibility, driving qualification, and training requirements.
Nice To Haves
- Associate’s degree.
- One year of health care experience.
- CPR certification, depending on the position and manager determination.
Responsibilities
- Provide excellent customer service to patients and families using best practices and standard operating procedures.
- Interview and register patients in Patient Access registration areas.
- Obtain accurate demographic, insurance, and physician information during registration.
- Review customer data to verify eligibility for the indicated insurance and communicate discrepancies to the customer.
- Review registrations for insurance precertification and physician referral requirements and instruct customers on those requirements.
- Help identify self-pay patients and refer them to financial assistance when applicable; instruct customers on applicable requirements.
- Maintain open communication with departments that interact with Patient Access and with clinical staff in those areas.
- Assist with shadowing and precepting new employees.
- Answer telephone calls and schedule appointments.
- Pull and file medical charts when indicated.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
