Patient Service Representative - Float - Primary Care

Summit Health•Fair Lawn, NJ

4d•$18 - $22•Onsite

About The Position

The Patient Service Representative (PSR) is a patient-facing administrative role supporting Primary Care locations in Fairlawn, Montclair, Nutley, Clifton, and Livingston. The representative greets and directs patients and visitors, supports an efficient registration process, and provides courteous customer service. The role handles appointment scheduling, patient account updates, payment collection and reconciliation, insurance verification, diagnostic test and procedure orders, referrals, and coordination of pre-authorizations with clinical staff and Patient Care Resources. The position also includes routine clerical work, following downtime procedures, and covering for other staff or locations as needed. The representative must be able to commute to satellite offices when needed.

Requirements

High school diploma or GED required.
Ability to communicate in English, orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Ability to commute to satellite offices as needed.
Ability to perform the physical demands of the role, including pushing and pulling, lifting, moving between locations, using hand and finger dexterity, maintaining balance while climbing, bending, or reaching, and sustained typing, standing, bending, and walking.
Ability to work in an environment with the listed hazards, including chemicals, chemotherapy and fumes, loud noises, vibration, extreme temperatures, confined spaces, allergens, magnetic fields, radiation, sharps, latex, and potentially combative patients or visitors.
Possible exposure to infectious hazards, blood, body fluids, non-intact skin, or tissue specimens through patient or specimen contact, including unexpected exposure.

Nice To Haves

Associate degree.
Previous Patient Service Representative experience.
Knowledge of medical office practices and terminology.
Previous experience with standard office technology in a Windows-based environment.
Experience with EHR, Practice Management System, and departmental or ancillary systems.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow through registration and provide customer service to patients and families.
Answer and direct telephone calls, take accurate messages, and use appropriate telephone etiquette.
Inform patients of physician schedule delays and assist with their comfort while they wait.
Post self-pay charges, collect payments, issue receipts, reconcile daily payments and billing slips against the daily schedule.
Open and close batches, reconcile collections, prepare deposits, and document corrections.
Scan insurance cards, process online insurance verifications, and update patient accounts, demographics, insurance details, HIPAA forms, and financial waivers.
Schedule appointments according to department guidelines, use waitlists when applicable, confirm future appointments as needed, and review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures according to workflows.
Coordinate with Patient Care Resources and clinical staff to support timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, or issues promptly and appropriately to the Office Supervisor or Manager.
Perform clerical duties including faxing, photocopying, scanning, filing, and mailings.
Demonstrate flexibility with work schedules and cover for other staff, including at other office locations, when asked.
Follow downtime procedures.
Commute to satellite offices as needed.
Perform other duties as required.