Patient Service Representative- Powell Primary Care Associates

Central Ohio Primary Care•Powell, OH

3d•Onsite

About The Position

The Patient Service Representative is a key point of contact for patients and helps provide patients and guests with a positive customer service experience throughout their visit, whether in person, by telehealth, or over the phone. The role supports the clinical team and office operations through patient registration, appointment scheduling, payment collection, communication, and general clerical duties. The position is full-time and benefits eligible, based in Powell, Ohio. The schedule is Monday through Thursday, 7:00 a.m.–4:00 p.m., and Friday, 7:00 a.m.–3:00 p.m.

Requirements

High school diploma or GED.
Excellent interpersonal and verbal communication skills and relationship-building abilities.
Strong organizational and written communication skills.
Ability to multitask, prioritize, manage time effectively, and respond promptly to patients and visitors.
Strong knowledge of HIPAA guidelines and patient privacy, with the ability to maintain a high level of confidentiality.
Ability to work independently and as part of a team, and to lead by example.
Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record (EHR) systems.

Nice To Haves

One year of administrative experience in a healthcare-related setting.

Responsibilities

Help ensure patients have a positive experience during in-person, telehealth, and phone interactions.
Communicate regularly with clinical staff and collaborate with the team to meet patient and office needs.
Greet patients and complete established check-in procedures.
Register patients, enter patient information, and verify insurance.
Collect copays, deductibles, and outstanding balances.
Answer phone calls and email inquiries from patients and administrative departments in a timely manner, directing or escalating inquiries when needed.
Contact patients for appointment reminders and scheduling purposes.
Complete clerical tasks, including distributing mail and reports, filing, scanning, scheduling, data entry, managing the electronic fax inbox, and providing general support to office personnel.
Protect the confidentiality of patient data and stay up to date with HIPAA regulations.