Medical Assistant/Patient Services Representative – Nephrology

Cayuga Medical Center•Ithaca, MI

8d•$19 - $23•Onsite

About The Position

The Medical Assistant/Patient Services Representative is a varied role that responds to the practice’s daily clinical and clerical staffing needs. The position supports physicians and/or mid-level providers with clinical activities and direct patient care, while also assisting patients and staff with administrative and clerical needs. The role is onsite at Cayuga Health’s Ithaca, New York office, Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

High school diploma or equivalent experience.
Demonstrable customer service skills.
Strong problem-solving skills, including the ability to think through issues and define solutions.
Excellent time-management and prioritization skills.
Prior experience with Microsoft Office and strong general computer skills.

Nice To Haves

Prior experience with healthcare information systems, specifically Medent.

Responsibilities

Perform clinical duties, including taking vital signs and assisting with procedures, in accordance with New York State laws and practice protocols.
Prepare exam rooms, sterilize equipment, and maintain clinical supplies.
Manage patient records, including preparing for visits and handling patient inquiries.
Check in patients, verify and update demographics, and obtain necessary signatures and insurance information.
Collect payments, handle daily cash out, and prepare bank deposits.
Schedule appointments, coordinate referrals, and manage pre-authorizations.
Manage calls, including triaging phone calls, prescription refills, and test results.
Participate in team meetings and quality improvement activities, and handle patient communication through various channels.