Patient Services Representative - Medical Assistant

Saint Joseph Medical Group • Lexington, KY

4d • $18 - $26 • Remote

About The Position

CHI Saint Joseph Medical Group is hiring a Patient Services Representative - Medical Assistant to provide patient-facing administrative support and help maintain efficient clinic operations. The position is remote, but candidates must live in or around Lexington, Kentucky, and may be required to attend on-site training or meetings.

The role includes managing high volumes of incoming calls, scheduling and canceling appointments for multiple providers, updating patients about referrals and authorizations, and handling patient demographics, insurance verification, pre-registration, and other clerical work. The representative communicates results, enters medication requests, and documents in electronic health records within the Medical Assistant scope and according to organizational and departmental protocols. They also communicate appointment and complex exam-preparation instructions to patients and ordering physician offices, and send accurate, complete communications to physicians and other healthcare providers.

The successful candidate will demonstrate strong communication, organization, attention to detail, adaptability, computer proficiency, and responsible handling of sensitive information. They will use phone scripts, clinical decision trees, and scheduling criteria to identify appointment needs and urgency within their knowledge and training, schedule appropriately, or route calls to the correct resource.

Requirements

• High school diploma in General Studies or GED in General Studies.
• Experience with computer systems, including web-based applications, upon hire.
• At least two years of experience in a patient-focused healthcare environment or a high-volume multichannel contact center, upon hire.
• Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions, or equivalent military training as determined by CHI Health, upon hire.
• One of the following credentials upon hire: Certified Medical Assistant (AAMA); Certified Clinical Medical Assistant; Certified Medical Assistant (AMCA); Certified Medical Assistant (NHA); National Certified Medical Assistant (NCCT); Registered Medical Assistant; National Registered/Certified Medical Assistant (NAHP); or Registered Medical Assistant (AMT).
• Must live in or around Lexington, Kentucky.

Responsibilities

• Communicate results, enter medication requests, and document in electronic health records within the Medical Assistant role scope and applicable protocols.
• Answer, screen, and process a high volume of incoming calls professionally.
• Schedule and cancel appointments for multiple providers.
• Follow phone scripts, clinical decision trees, and scheduling criteria to determine appointment type and urgency within the scope of knowledge and training.
• Schedule patients with an appropriate provider or route calls to the appropriate resource.
• Update patients on the status of referrals and authorizations.
• Communicate complex exam-preparation instructions to patients and internal and external ordering physician offices, including pre-procedure laboratory requirements.
• Send accurate and complete communications to physicians and other healthcare providers.
• Handle patient information, including demographics and insurance verification, and perform pre-registration and other clerical tasks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED