Patient Access Representative - Nephrology

PeaceHealth • Vancouver, WA

5d

About The Position

PeaceHealth is hiring a full-time, 1.00 FTE Patient Access Representative for its Nephrology department in a day position. The role coordinates activities among scheduling, insurance verification, and pre-certification, and acts as a clinical liaison with physician practices in connection with pre-visit services. The stated salary range is $23.16–$31.26; the hiring rate depends on factors including education, training, work experience, applicable collective bargaining agreement terms, and seniority.

The representative registers patients and enters accurate demographic and financial information, collects patient payments, verifies insurance coverage, and ensures required authorizations and referrals are obtained before arrival. The role also responds to customer inquiries, helps cover departmental needs, manages appointment schedules and reminders, and may transport patients. The work is predominantly sedentary and performed in an office environment, with regular use of a computer and other office equipment.

Requirements

• High school diploma or equivalent.
• At least 1 year of medical office or related customer service experience.
• Ability to manage conflict effectively and professionally.
• Excellent time management skills, with emphasis on meeting time-sensitive deadlines.
• Good customer service and interpersonal skills.

Nice To Haves

• Experience with Microsoft Office applications, including Word, Excel, and Outlook.
• Demonstrated knowledge of medical terminology and CPT/ICD-10 coding.
• Knowledge of insurance processes and regulations.
• For Care Delivery Area and Outpatient Clinics, a strong customer service background may be considered instead of medical office or related experience.

Responsibilities

• Pre-register and register patients, entering accurate demographic and financial information.
• Collect patient balances, copayments, coinsurance, and other payments.
• Verify insurance coverage and ensure requirements are met; obtain prior authorizations and referrals as appropriate before patient arrival.
• Respond to customer inquiries.
• Assist with departmental coverage as needed.
• Manage daily appointment schedules, which may include reminder calls and calling referrals.
• May transport patients using escort or wheeled transport equipment.
• Perform other duties as assigned.

Benefits

• Full medical, dental, and vision coverage.
• 403(b) retirement plan with employer base and matching contributions.
• Paid time off.
• Employer-paid life and disability insurance, with additional buy-up coverage options.
• Tuition and continuing education reimbursement.
• Wellness benefits.
• Expanded EAP and mental health program.
• Competitive and comprehensive total rewards package supporting physical, emotional, financial, social, and spiritual wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED