Patient Services Representative - ENT (Butler, PA)

UPMC•Butler, PA

2d•Onsite

About The Position

UPMC is hiring a full-time Patient Services Representative to support its ENT team in Butler, Pennsylvania. The role is based at a new facility at 107 Clearview Circle, Unit B, Butler, PA 16001, scheduled to open in January 2027. Training will take place in the North Hills/Wexford area. The work schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m., with no evenings, weekends, or holidays. The representative welcomes patients and visitors and supports their experience throughout care at UPMC physician practices, hospitals, and outpatient surgery departments. Core activities include check-in and checkout, scheduling appointments, updating registration and insurance information, collecting applicable payments, explaining financial obligations, and connecting patients with financial advocacy resources. The role also helps patients use self-arrival technology and the MyUPMC portal, provides clear instructions for navigating the healthcare system, handles calls and office administrative tasks, and promotes service excellence and continuity of care.

Requirements

High school graduation or equivalent is required.
Act 34 clearance is required.

Nice To Haves

Experience with personal computer-based applications and various office equipment, along with proficient typing skills.
Two years of experience in a medical, billing, fiscal, or customer service function.
Knowledge of medical terminology.
Prior experience with Medipac, Epic, or other health records systems.

Responsibilities

Greet patients warmly and guide them through self-arrival technology or check them in at the desk according to their preference.
Collect copayments and other applicable patient payments at the point of service.
Confirm or update patient registration information at checkout.
Schedule follow-up appointments within the practice and schedule or connect patients with resources for ancillary services.
Provide clear instructions to help patients navigate the healthcare system, and follow up on unresolved questions or needs to support continuity of care.
Apply service recovery principles and take appropriate action when service does not meet UPMC Experience expectations.
Register patients in the Biometrics fingerprint-recognition program and explain its benefits.
Promote the MyUPMC patient portal and assist patients with registration when applicable; stay informed about portal navigation and usability.
Educate patients about financial responsibility and connect them with advocacy resources as needed.
Verify insurance benefits with appropriate carriers using online systems or telephone inquiries.
Obtain patient or family-member signatures for consent to treatment and financial responsibility in accordance with HIPAA rules and regulations.
Route or triage phone calls to other areas or clinical providers as appropriate.
Perform office administrative duties, including scanning medical records and faxing.
Perform in accordance with system-wide competencies and behaviors, and complete other duties as assigned.