Office Coordinator - ENT (Butler, PA)

UPMC•Butler, PA

About The Position

UPMC is opening a new ENT office in Butler, PA, and is hiring a full-time Office Coordinator to oversee the daily administrative operations of a new multi-specialty medical practice. The role supports efficient patient access, exceptional customer service, and coordination across clinical specialties. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m., with no evenings, weekends, or holidays required. Previous healthcare-setting experience is required; prior management experience is preferred.

Requirements

Previous experience working in a healthcare setting is required.
Bachelor’s degree and 6 months of healthcare experience; or an associate’s degree in Health Care or Business and 1 year of healthcare experience; or a high school diploma and 2 years of healthcare experience.
Act 34 clearance.

Nice To Haves

Prior management experience.

Responsibilities

Obtain accurate patient demographic, next-of-kin, and insurance information, including referrals and authorizations.
Ensure patient scheduling is accurate.
Develop and maintain a patient-centric culture focused on patient arrival and follow-up activities in line with applicable consumerism initiatives.
Monitor and meet practice-specific benchmarks for point of service and scheduling, including template management for timely patient access, as applicable.
Manage front-office staff and coordinate scheduling and staff assignments, working with the manager to meet specific needs.
Work denial work queues in conjunction with the CBO.
Ensure accurate daily charge input for inpatient and outpatient CPT and diagnosis codes.
Oversee staff orientation and training, including cross-training to ensure coverage during vacations, sickness, or peak workloads.
Compile departmental data on patient caseload and physician intervals to support appropriate staffing levels.
Promote positive customer service in office areas through staff training, development, and monitoring; seek physician and staff feedback and investigate and resolve customer complaints.
Collaborate with the manager in selecting, monitoring, and evaluating front-office staff.