About The Position
The Patient Service Representative is the first point of contact for patients and visitors, providing a welcoming and professional experience. The role supports daily practice operations through patient registration, appointment scheduling, referral management, telephone communications, check-in and check-out, and maintaining accurate patient information. The position also supports Patient Centered Medical Home initiatives and practice workflows, while maintaining confidentiality and compliance with HIPAA and organizational policies.
Requirements
- High school diploma or GED required.
- Knowledge of reception and front-desk practices, clinic procedures, and patient registration processes.
- Strong written and verbal communication skills.
- Proficiency with Windows-based office software applications.
- Ability to work independently and collaboratively within a team environment.
- Strong organizational skills with attention to detail and accuracy.
- Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.
- Customer-focused, caring, and compassionate approach when interacting with patients and the public.
- Adaptability and flexibility to support other offices and changing operational needs.
- Commitment to maintaining confidentiality and regulatory compliance.
Nice To Haves
- Minimum of one year of customer service experience preferred.
Responsibilities
- Greet, direct, and register patients courteously and professionally.
- Answer incoming telephone calls and provide general information in accordance with practice policies.
- Schedule appointments, requested tests, and referrals, obtaining appropriate authorizations.
- Collect, verify, and update patient demographic and registration information.
- Complete and maintain patient consent forms and medical record documentation.
- Collect and accurately post co-payments and patient balances.
- Check patients in and out efficiently while supporting a positive patient experience.
- Scan, index, and maintain documentation within electronic medical records.
- Support Patient Centered Medical Home initiatives and practice workflows.
- Provide reception coverage as needed, including rotating weekend and holiday schedules.
- Maintain compliance with HIPAA regulations and organizational policies.
- Participate in required training, in-services, and ongoing professional development.
Benefits
- Health, dental, prescription, and vision coverage for full-time and part-time employees
- Life insurance
- Short- and long-term disability
- Flexible Spending Accounts (FSA)
- Competitive pay
- Tuition reimbursement
- Nursing Student Loan Paydown Program
- 403(b) Retirement Savings Plan
- Education and paid training courses for continued career progression
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
