Patient Access Representative Associate
About The Position
This position supports the Allina Health account as an Optum employee and is located at 701 Dellwood St S, Cambridge, MN. The Patient Access Representative Associate greets patients in person and completes a standard registration process by collecting demographic and financial information and entering it into an electronic medical record. The role also supports patient scheduling, account and claim issue resolution, insurance and benefits verification, billing and cost explanations, payment collection, and access to financial assistance programs. Additional duties include assisting with information requests, obtaining patient signatures, providing telephone customer service, and potentially mentoring or providing functional direction to other employees. The schedule is Monday through Friday, 9:30 a.m. to 6:00 p.m. For the first three weeks after hire, the employee must be available for standard daytime hours in accordance with the training schedule. The role requires consistent walking, standing, bending, and turning, as well as occasional lifting of up to 10 pounds and frequent lifting of 2–5 pounds. The hourly pay range is $16.00–$29.00, based on full-time employment and factors such as local labor markets, education, work experience, and certifications. A $1,500 sign-on bonus is available to external applicants only; current employees of UnitedHealth Group, UnitedHealthcare, or a related entity are not eligible. Candidates must pass a drug test before beginning employment.
Requirements
- At least 6 months of customer service experience in an office or hospital setting.
- Intermediate proficiency with Microsoft Office products.
- Ability to work Monday through Friday, 9:30 a.m. to 6:00 p.m.
- Ability to work standard daytime hours Monday through Friday for the first three weeks after hire, in accordance with the training schedule.
- Must be at least 18 years old.
Nice To Haves
- Revenue Cycle experience.
- General office experience.
- Epic experience.
Responsibilities
- Greet and welcome patients in person.
- Collect demographic and insurance information.
- Check in and interview patients to complete appropriate paperwork.
- Direct patients to their appointments or procedures.
- Assist with scheduling add-on appointments as needed.
- Document issues and resolutions in the electronic medical record.
- Resolve claim issues and registration errors on patient accounts.
- Use resources, tools, and procedures to register accounts and work assigned queues.
- Verify insurance eligibility and benefits and interpret results, focusing on complex billing situations.
- Obtain cost information and explain it to patients when necessary.
- Collect copayments or deductibles and answer questions about available financial assistance programs, referring complex questions as needed.
- Screen and approve patients for financial assistance programs.
- Assist and counsel patients through the application process for available financial assistance programs.
- Provide technical or functional direction for employees.
- Assist patients with requests for information forms and submit them to the appropriate department.
- Obtain patient signatures as needed.
- Gather medical record information from departments for collection as needed.
- Provide customer service for inbound and outbound telephone calls.
- Mentor other staff as needed.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution.
- $1,500 sign-on bonus for eligible external applicants.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
