Patient Access Representative Associate

Allina Health • New Ulm, MN

1d • $18 - $25 • Onsite

About The Position

Allina Health is a not-for-profit health system serving individuals, families, and communities throughout Minnesota and western Wisconsin. This role supports check-in, registration, and scheduling at the Courage Kenny Rehabilitation Institute Outpatient Therapy desk, and also checks in patients for Allina Oncology, Acupuncture, and Occupational Health. The representative welcomes patients, gathers and enters demographic and financial information into the electronic medical record, and helps patients complete registration and related paperwork. The position is 1.0 FTE, with 80 hours per two-week pay period, working eight-hour day/evening shifts Monday through Friday, 8:30 a.m. to 5:00 p.m. No weekends are required.

Requirements

• Must be at least 16 years of age and have the education and/or experience needed to meet the required functional competencies.
• 0 to 2 years of experience using a computer, including Microsoft Word, Excel, and Outlook.

Nice To Haves

• High school diploma or GED.
• 0 to 2 years of customer service experience.
• 0 to 2 years of general office experience.
• 0 to 2 years of knowledge of revenue cycle components and health care insurance.

Responsibilities

• Greet and welcome patients in person.
• Collect demographic and insurance information.
• Check in or interview patients to complete appropriate paperwork.
• Direct patients to appointments or procedures.
• Assist with scheduling add-on appointments as needed.
• Verify payer eligibility and benefits information and interpret the results.
• Obtain patient signatures as needed.
• Collect co-pays or deductibles and answer questions about available financial programs, referring complex questions as needed.
• Use resources, tools, and procedures to complete accounts in assigned work queues.
• Assist patients with completing requests for information forms and submit them to the appropriate department.
• Gather medical record information from departments for collection as needed.
• Mentor new staff as needed.
• Perform other duties as assigned.

Benefits

• Medical and dental benefits.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being resources, including well-being dollars, navigators, programs, activities, content, coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed