Patient Access Representative
About The Position
The Patient Access Representative works at Cary Medical Center and helps create a positive patient experience from arrival. The role accurately collects and enters patient demographic and insurance information while providing customer service, with emphasis on patient safety, satisfaction, accuracy, confidentiality, and professionalism. The position is full-time, 40 hours per week, on the day shift, and is non-exempt. The role includes welcoming patients and visitors, verifying and maintaining account information, supporting registration and claims processing, and performing related clerical and record-management duties. Depending on department needs, the employee may be asked to work nights, weekends, and holidays.
Requirements
- High school diploma or GED preferred.
- Previous medical office experience preferred.
- Knowledge and skill in Microsoft Office documents, including Word, Excel spreadsheets, and PowerPoint.
- Ability to answer phones and communicate courteously and professionally.
- Interpersonal and customer service skills.
- Ability to maintain a high standard of responsibility, accountability, and flexibility.
- Depending on department staffing needs, availability to work nights, weekends, and holidays.
Nice To Haves
- High school diploma or GED.
- Previous medical office experience.
Responsibilities
- Greet and assist patients and visitors.
- Answer incoming calls promptly and direct them appropriately when necessary.
- Obtain and maintain patient demographic and insurance information.
- Verify patient account information using automated processes, registration interfaces, patient or payer contact; research missing or incorrect information and update account activity appropriately.
- Resolve registration and claim edits and complete registration reports to support charge entry and claim submissions.
- Schedule patient appointments and referrals appropriately, when applicable to the unit.
- Forward referrals to other providers as directed, when applicable to the unit.
- Maintain patient medical records and ensure appropriate information is ready for each visit.
- Perform clerical duties such as typing, photocopying, and faxing.
- Make reminder calls for upcoming appointments, when applicable to the unit.
- Scan documents, including insurance information and consent forms, into computerized systems.
- Perform other duties as assigned and comply with applicable local, state, and federal laws and regulations.
Benefits
- Comprehensive benefits package including health, dental, and vision coverage, retirement, and paid time off.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
