Patient Access Representative

Allina Health System • Shakopee, MN

6d • Onsite

About The Position

Allina Health is a not-for-profit health system serving individuals, families, and communities throughout Minnesota and western Wisconsin. The Patient Access Representative welcomes patients and completes a standard registration process by collecting demographic and financial information and entering it into the electronic medical record. The role is based at 1455 Saint Francis Ave, Shakopee, Minnesota, and is listed as a 0.7 FTE position with 56 hours per two-week pay period, working eight-hour day/evening shifts and every other weekend.

Requirements

• Must be at least 18 years of age and have the education and/or experience needed to meet the required functional competencies.
• 2 to 5 years of revenue cycle experience.
• 2 to 5 years of customer service experience.
• 0 to 2 years of general office experience.
• 0 to 2 years of experience using computers, including an electronic medical record, Microsoft Word, Excel, and Outlook.

Nice To Haves

• High school diploma or GED.

Responsibilities

• Greet and welcome patients in person.
• Collect demographic and insurance information.
• Check in or interview patients and complete appropriate paperwork.
• Direct patients to appointments or procedures.
• Document issues and resolutions in the electronic medical record.
• Assist with scheduling add-on appointments when needed.
• Verify payer eligibility and benefits and interpret the results.
• Obtain cost information and explain it to patients when necessary.
• Obtain patient signatures as needed.
• Collect co-pays or deductibles.
• Determine whether patients need financial counseling and offer to explain available resources.
• Order supplies in the designated work area when needed.
• Use resources, tools, and procedures to complete accounts in assigned work queues.
• Assist patients with requests for information forms and submit them to the appropriate department.
• Gather medical record information from departments for collection and distribution when needed.
• Mentor new staff when needed.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support and benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being resources, including well-being dollars, dedicated well-being navigators, programs, activities, personal coaching, and tools.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed