Patient Access Representative

U.S. Urology Partners•Syracuse, NY

About The Position

The Patient Access Representative greets and assists patients in a prompt, courteous, and professional manner and handles incoming telephone calls. The representative is cross-trained in reception duties to provide coverage; specific duties may vary by office location and department structure. The role works in a professional office environment and may require travel to other clinics, primarily locally during the business day. The position involves patient check-in and checkout, appointment and general inquiry calls, reviewing patient charts and insurance information, collecting payments, and scanning and sorting records in the EMR system. The representative is expected to interact professionally with patients and colleagues, maintain strict confidentiality and HIPAA compliance, and perform other assigned duties. U.S. Urology Partners describes its workplace as guided by compassion, collaboration, respect, and accountability. The company offers comprehensive medical, dental, and vision plans, HSA/FSA, 401(k) matching, an Employee Assistance Program, and other benefits.

Requirements

High school diploma.
One year of experience working in a medical practice or health insurance organization.
Excellent verbal and written communication skills.
Interact professionally and positively with patients, colleagues, managers, and the executive team.
Demonstrate maturity, integrity, loyalty, and creativity, and maintain strict confidentiality and HIPAA compliance.
Ability to solve practical problems and handle varied situations with limited standardization.
Ability to interpret written, oral, diagrammed, or scheduled instructions.
Thorough knowledge of computer information systems.
Ability to meet the stated physical demands, including frequently lifting or moving up to 10 pounds and occasionally up to 25 pounds.

Nice To Haves

Prior use of EMR systems.

Responsibilities

Greet patients and visitors promptly, courteously, and helpfully.
Handle patient check-in and checkout effectively.
Answer calls about appointment times, patient requests, and general inquiries within the scope of the position.
Review patient charts for accuracy before appointments and ensure required information is available for the physician.
Scan and sort information within the EMR system.
Verify and update patients’ current insurance information.
Collect patient payments.
Cross-train in reception duties to provide sufficient coverage.
Travel to other clinics as needed.
Perform other duties as assigned.