Patient Access Representative

CHI Health Missouri Valley • Missouri Valley, IA

7d • $17 - $24

About The Position

The Patient Access Representative performs patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting. The role gathers, verifies, and updates demographic, insurance, and account information across multiple systems for registration, scheduling, and documentation. It identifies and escalates discrepancies or complex situations, supports workflows during high-volume periods, and works with care teams, patients, and families to support a positive experience. Success requires accuracy, strong customer service, accountability to relationship-based care, commitment to the organization’s mission and values, and adherence to privacy and regulatory requirements.

Requirements

• High school diploma or GED upon hire.
• One year of relevant experience is stated; healthcare or patient access experience is preferred.
• Knowledge of patient registration procedures and documentation.
• Knowledge of health insurance payers.
• Knowledge of real-time insurance eligibility verification.

Nice To Haves

• Healthcare or patient access setting experience.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation in the electronic health record.
• Scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies, and escalate complex or non-standard issues through established workflows.
• Provide patient-facing support by telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions according to standard procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED