Patient Access Representative Associate

UnitedHealth Group • New Ulm, MN

1h • $16 - $29 • Onsite

About The Position

The Patient Access Representative Associate is responsible for greeting and welcoming patients in person and completing a standard registration process by collecting demographic and financial information and entering it into an electronic medical record. The role also supports insurance and billing processes, financial assistance, patient inquiries, and related administrative activities. The position is located at 1324 5th St N, New Ulm, MN 56073, and supports the Allina Health account as an Optum employee.

Requirements

• At least 6 months of customer service experience.
• Intermediate proficiency with Microsoft Office products.
• Ability to work standard daytime hours, Monday through Friday, for the first three weeks after hire in alignment with the training schedule.
• Ability to work 9:00 a.m. to 5:30 p.m., Monday through Friday.
• Must be at least 18 years old.
• Ability to meet the physical demands of consistent walking, standing, bending, and turning; lifting up to 10 pounds occasionally and 2–5 pounds frequently.
• Must pass a drug test before beginning employment.

Nice To Haves

• Revenue Cycle experience.
• General office experience.
• Epic experience.

Responsibilities

• Greet and welcome patients in person.
• Collect demographic and insurance information.
• Check in and interview patients to complete appropriate paperwork.
• Direct patients to their appointments or procedures.
• Assist with scheduling add-on appointments as needed.
• Document issues and resolutions in the electronic medical record.
• Resolve claim issues or registration errors on patient accounts.
• Use resources, tools, and procedures to complete registration for accounts and assigned work queues.
• Verify insurance eligibility and benefits information for payers and interpret results, focusing on complex billing situations.
• Obtain cost information and explain it to patients as necessary.
• Collect co-pays or deductibles and respond to questions about available financial assistance programs, referring complex questions as needed.
• Screen and approve patients for financial assistance programs.
• Assist and counsel patients with applications for available financial assistance programs.
• Provide technical or functional direction for employees.
• Assist patients in completing requests for information forms and submit them to the appropriate department.
• Obtain patient signatures as needed.
• Gather medical record information from departments for collection as needed.
• Provide customer service for inbound and outbound telephone calls.
• Mentor other staff as needed.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package, subject to eligibility requirements.
• Incentive and recognition programs.
• Equity stock purchase plan.
• 401(k) contribution, subject to eligibility requirements.
• $1,500 sign-on bonus for eligible external applicants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed