Patient Access Representative Associate

Allina Health • Shakopee, MN

6d • $21 - $28 • Onsite

About The Position

Allina Health is a not-for-profit health system serving individuals, families, and communities throughout Minnesota and western Wisconsin. The Patient Access Representative Associate welcomes patients in person and completes standard registration by collecting demographic and financial information and entering it into the electronic medical record. This is a casual position with 0.0 FTE, working 8- and 12-hour day/evening shifts, with an occasional weekend rotation. The urgent care center is open Monday through Friday from 8:00 AM to 7:30 PM and Saturday and Sunday from 8:00 AM to 4:00 PM, and is closed on major holidays.

The role supports patient check-in, appointment direction, eligibility and benefits verification, payment collection, and related administrative processes. It may also include helping patients complete information-release requests, gathering medical record information, scheduling add-on appointments, and mentoring new staff. Other duties may be assigned.

Requirements

• Must be at least 16 years of age and have the education and/or experience needed to meet the required functional competencies listed in the job description.
• 0 to 2 years of customer service experience.
• 0 to 2 years of general office experience.
• 0 to 2 years of experience using a computer, including Microsoft Word, Excel, and Outlook.

Nice To Haves

• High school diploma or GED.
• 0 to 2 years of knowledge of revenue cycle components and health care insurance.

Responsibilities

• Greets and welcomes patients in person.
• Collects demographic and insurance information.
• Checks in or interviews patients to complete appropriate paperwork.
• Directs patients to their appointments or procedures.
• May assist in scheduling add-on appointments.
• Verifies payer eligibility and benefits information and interprets results.
• Obtains patient signatures as needed.
• Collects copayments or deductibles, responds to questions about available financial assistance programs, and refers complex questions as needed.
• Uses resources, tools, and procedures to complete accounts in assigned work queues.
• Assists patients in completing requests for information forms and submits them to the appropriate department.
• May gather medical record information from all departments for collection.
• May mentor new staff.
• Performs other duties as assigned.

Benefits

• Medical and dental benefits.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being resources, including well-being dollars, dedicated well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed