Patient Access Representative Associate

Allina Health • Owatonna, MN

3d • $21 - $27 • Onsite

About The Position

Allina Health is a not-for-profit health system serving individuals, families, and communities throughout Minnesota and western Wisconsin. The Patient Access Representative Associate greets patients in person and completes a standard registration process by collecting demographic and financial information and entering it into the electronic medical record. The role is 0.5 FTE, or 40 hours per two-week pay period, with an 8-hour day/evening shift and an every-third-weekend rotation. Listed shift times are Friday 10:30 a.m.–7:00 p.m. and Saturday and Sunday 11:00 a.m.–7:30 p.m.

The position is based at 2250 NW 26th St, Owatonna, Minnesota. Allina Health describes its mission as providing exceptional care by preventing illness, restoring health, and providing comfort, and emphasizes whole-person care, employee well-being, and career development.

Requirements

• Must be at least 16 years of age and have the education and/or experience needed to meet the required functional competencies.
• 0 to 2 years of customer service experience.
• 0 to 2 years of general office experience.
• 0 to 2 years of computer experience, including Microsoft Word, Excel, and Outlook.

Nice To Haves

• High school diploma or GED.
• 0 to 2 years of knowledge of revenue cycle components and health care insurance.

Responsibilities

• Greet and welcome patients in person.
• Collect demographic and insurance information.
• Check in or interview patients to complete appropriate paperwork.
• Direct patients to their appointments or procedures.
• May assist with scheduling add-on appointments.
• Verify payer eligibility and benefits information and interpret the results.
• Obtain patient signatures as needed.
• Collect copayments or deductibles and respond to questions about available financial assistance programs.
• Refer complex questions as needed.
• Use resources, tools, and procedures to complete accounts in assigned work queues.
• Assist patients with completing requests for information forms and submit the forms to the appropriate department.
• May gather medical record information from all departments for collection.
• May mentor new staff.
• Perform other duties as assigned.

Benefits

• Medical and dental benefits.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to help navigate the Federal Public Service Loan Forgiveness Program.
• Well-being resources, including well-being dollars, dedicated well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed