Patient Service Rep II

Axia Women's Health • Holmdel Township, NJ

13d • Onsite

About The Position

Axia Women’s Health is hiring a Patient Services Representative at Holmdel OB/GYN, covering the Holmdel and Shrewsbury offices. The role is a key point of contact for patients and callers, providing courteous customer service while handling front-desk and administrative responsibilities. Duties include greeting and directing visitors, managing phone calls and messages, registering patients, collecting copayments, verifying insurance eligibility, scheduling appointments, documenting patient encounters, and supporting patients and medical staff. The representative works collaboratively with clinical colleagues, management, and other staff to support efficient practice operations and follows applicable policies, procedures, and compliance requirements, including HIPAA and OSHA. Office hours are Monday through Thursday, 8:30 AM–7:30 PM, and Friday, 7:30 AM–3:00 PM. The position requires schedule flexibility and coverage at satellite locations as needed.

Requirements

• High school diploma or equivalent required.
• Excellent written and verbal communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Compassionate and empathetic attitude toward patients.
• Strong time-management and prioritization skills.
• Ability to work collaboratively in a team environment.
• Adaptability to changing priorities and conditions.
• Willingness to work a flexible schedule and provide coverage at satellite locations as needed.

Nice To Haves

• Medical Receptionist or Patient Service Representative experience is preferred but not required.

Responsibilities

• Greet patients and visitors professionally, assist them, and direct them to the appropriate waiting area.
• Notify appropriate personnel to meet and escort patients to exam rooms.
• Route phone calls promptly and professionally through transfer, paging, voicemail, or redirection.
• Retrieve and route messages from the answering service.
• Screen solicitors courteously for relevance to the care center’s needs.
• Register new and existing patients and activate patient files.
• Collect and record copayments as required.
• Verify insurance eligibility and communicate benefit limitations clearly.
• Assist with scheduling appointments and follow-up visits.
• Document patient encounters accurately and in detail.
• Provide additional support to patients and medical staff as needed.
• Collaborate with clinical colleagues, management, and other staff to support efficient practice operations.
• Comply with Standard Operating Procedures and policies, including HIPAA and OSHA, and adhere to practice policies, procedures, and protocols.
• Participate in team meetings and contribute to quality improvement initiatives.
• Represent the organization’s mission, vision, and values through ethical, professional conduct and help foster a positive work environment.
• Perform other duties as assigned.

Benefits

• Medical insurance plans, with benefit eligibility beginning the first of the month after starting.
• Additional dental, vision, supplemental life insurance, FSA, HSA, identity theft, long-term care, pet insurance, and other insurance options.
• 401(k) matching.
• Generous paid time off, with additional time off for volunteering.
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Company-paid life insurance, short-term disability, and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED