Patient Service Rep II

Axia Women's Health•Voorhees Twp, NJ

1d•Onsite

About The Position

Axia Women’s Health is hiring a Patient Services Representative at Garden State OBGYN in Voorhees, New Jersey. The Patient Service Representative is an initial and final point of contact for patients and visitors, providing courteous customer service while managing front-desk responsibilities and supporting daily administrative workflows. The role includes greeting patients, handling phone calls and messages, registering patients, collecting copayments, verifying insurance eligibility, scheduling appointments, and documenting patient encounters. The representative works collaboratively with clinical colleagues, management, and other staff to support efficient practice operations and ensure patient interactions reflect Axia’s commitment to quality, compassion, and efficiency. The position is full-time, with hours Monday through Friday from 7:45 a.m. to 4:30 p.m., plus evening coverage once per week from 12:00 p.m. to 8:00 p.m. Flexible scheduling and coverage at satellite locations may be needed. The role requires compliance with practice policies, procedures, and protocols, including HIPAA and OSHA requirements, and participation in team meetings and quality improvement initiatives.

Requirements

High school diploma or equivalent.
Excellent written and verbal communication and customer service skills.
Ability to multitask and work in a fast-paced environment.
Compassionate and empathetic attitude toward patients.
Strong time-management skills and ability to prioritize tasks and patients efficiently.
Ability to collaborate within a team environment.
Adaptability and ability to adjust to changing priorities and conditions.
Willingness to work a flexible schedule and provide coverage at satellite locations as needed.

Nice To Haves

Medical receptionist or Patient Service Representative experience.

Responsibilities

Greet patients and visitors professionally, assist them, and direct them to the appropriate waiting area.
Notify appropriate personnel to meet and escort patients to exam rooms.
Route phone calls promptly and professionally through direct transfer, paging, voicemail, or redirection as appropriate.
Retrieve and route messages from the answering service.
Screen solicitors for relevance to the care center’s needs.
Register new and existing patients and activate patient files.
Collect and record copayments as required.
Verify patient insurance eligibility and communicate benefit limitations clearly.
Assist with scheduling appointments and follow-up visits.
Ensure accurate and detailed documentation of patient encounters.
Provide additional support to patients and medical staff as needed.
Collaborate with clinical colleagues, management, and other staff to ensure efficient practice operations.
Comply with standard operating procedures and policies, including HIPAA and OSHA requirements.
Participate in team meetings and contribute to quality improvement initiatives.
Uphold the organization’s mission, vision, and values, maintaining ethical behavior, integrity, and professionalism.
Contribute to a positive work environment aligned with the organization’s goals and objectives.
Perform other duties as assigned.

Benefits

Choice of multiple medical insurance plans, with eligibility beginning the first of the month after starting.
Dental insurance.
Vision insurance.
Supplemental life insurance.
Flexible spending account (FSA).
Health savings account (HSA).
Identity theft coverage.
Long-term care coverage.
Pet insurance.
401(k) matching.
Generous paid time off, with additional time off for volunteering.
Access to Axia providers at little to no cost through Axia’s medical insurance.
Company-paid life insurance.
Short-term and long-term disability coverage.
Free counseling for colleagues and family members, including parents and parents-in-law.