PATIENT SERVICE REP II

Covenant Health•Kingston, TN

About The Position

The Patient Service Representative II provides administrative coverage for patient service functions related to check-out operations at Kingston Family Practice. The role collects and processes encounter form data, collects and totals outstanding balances and payments for services rendered, and balances work and computer records at the end of the day. The representative collaborates with patients, physicians, and other care team members to support overall patient care.

Requirements

No specific minimum education is stated; an equivalent combination of formal education and/or prior work experience demonstrating the required knowledge, skills, and abilities is acceptable. A high school diploma or GED may be preferred.
Either one year of experience in a medical office setting, including working knowledge of clinic appointment scheduling, collections, and ICD-9/10 and CPT-4 coding for charge entry, or at least three years of total customer-facing/customer-service experience.
No licensure is required.

Nice To Haves

High school diploma or GED.

Responsibilities

Maintain established departmental policies and procedures, objectives, quality assurance programs, and safety standards.
Answer telephone calls and route them appropriately, as needed.
Receive and record changes in patient information.
Apply knowledge of insurance procedures and the plans in which providers participate.
Ensure procedures and corresponding diagnoses are properly recorded on fee slips for charge entry.
Schedule appointments for return visits and end-of-day procedures, and perform balancing.
Compile data for billing personnel.
Attend meetings as required and participate on committees as directed.
Collaborate with patients, physicians, and other care team members as part of a team-based approach to patient care.
Follow policies, procedures, and safety standards; complete required annual education assignments; work toward goals and objectives; and participate in quality improvement initiatives as requested.
Perform other duties as assigned.