Patient Service Rep II

Axia Women's Health•Voorhees Twp, NJ

3d•Onsite

About The Position

The Patient Service Representative plays a key role in delivering a seamless, positive patient experience at Axia Women’s Health. As an initial and final point of contact for in-office visitors and callers, the representative provides customer service and handles front-desk responsibilities, including scheduling and modifying appointments, responding to patient inquiries, and supporting administrative workflows. The role is based at the Women's Imaging Center of South Jersey in Voorhees, New Jersey. The position is scheduled Monday through Friday, 7:45 a.m. to 4:30 p.m., with occasional evening coverage from 12:00 p.m. to 8:00 p.m. as needed and with ample notice. The representative helps ensure that patient interactions reflect Axia’s commitment to quality, compassion, and efficiency, while supporting practice operations and complying with applicable policies and procedures.

Requirements

High school diploma or equivalent.
Excellent written and verbal communication and customer service skills.
Ability to multitask and work in a fast-paced environment.
Compassionate and empathetic attitude toward patients.
Strong time management and ability to prioritize tasks and patients efficiently.
Ability to work collaboratively within a team.
Adaptability to changing priorities and conditions.
Willingness to work a flexible schedule and provide coverage at satellite locations as needed.

Nice To Haves

Medical Receptionist or Patient Service Representative experience.

Responsibilities

Greet patients and visitors professionally and courteously, provide assistance, and direct them to the appropriate waiting area.
Notify appropriate personnel to meet and escort patients to exam rooms.
Route phone calls promptly and professionally through direct transfer, paging, voicemail, or redirection as appropriate.
Retrieve and appropriately route messages from the answering service.
Screen solicitors courteously for relevance to the care center's needs.
Register new and existing patients and activate patient files.
Collect and record copayments as required.
Verify patient insurance eligibility and communicate benefit limitations clearly.
Assist with scheduling appointments and follow-up visits.
Document patient encounters accurately and in detail.
Provide additional support to patients and medical staff as needed.
Collaborate with clinical colleagues, management, and other staff to support efficient practice operations.
Comply with standard operating procedures and policies, including HIPAA and OSHA requirements, and adhere to practice policies, procedures, and protocols.
Participate in team meetings and contribute to quality improvement initiatives.
Reflect the organization’s mission, vision, and values in daily work and maintain ethical behavior, integrity, and professionalism.
Contribute to a positive work environment aligned with organizational goals and objectives.
Perform other duties as assigned.

Benefits

Multiple medical insurance plan options, with eligibility beginning the first of the month after starting.
Dental insurance.
Vision insurance.
Supplemental life insurance.
Flexible spending account (FSA).
Health savings account (HSA).
Identity theft protection.
Long-term care insurance.
Pet insurance.
401(k) matching.
Generous paid time off, with additional time off for volunteering.
Access to Axia providers at little to no cost through Axia’s medical insurance.
Company-paid life insurance.
Short-term and long-term disability insurance.
Free counseling for colleagues and family members, including parents and parents-in-law.