PATIENT SERVICE REP II

Covenant Health•Louisville, TN

About The Position

The Patient Service Representative II provides administrative coverage for check-out operations at the physician practice. The role collects and processes encounter form data, collects and totals outstanding balances and payments for services rendered, and balances work and computer records at the end of the day. The position is with Surgical Associates of East Tennessee, part of Covenant Medical Group, Covenant Health’s employed and managed medical practice organization serving communities across East Tennessee.

Requirements

At least one year of experience in a medical office setting, with working knowledge of clinic appointment scheduling and collections, and experience with ICD-9/10 and CPT-4 coding (charge entry); OR at least three years of total customer-facing or customer-service experience.
No specific minimum education is required. Candidates must have a combination of formal education and/or prior work experience sufficient to demonstrate the knowledge, skill, and ability needed for the job, typically equivalent to a high school diploma or GED. Preference may be given to individuals with a high school diploma or GED.
No licensure requirement.

Nice To Haves

High school diploma or GED.

Responsibilities

Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
May answer telephone calls and route them appropriately.
Receives and records changes in patient information.
Demonstrates familiarity with insurance procedures and knowledge of the plans in which the provider or providers participate.
Ensures procedures and corresponding diagnoses are properly recorded on the fee slip for charge entry.
Schedules appointments for return visits and end-of-day procedures, and completes balancing.
Compiles data for billing personnel.
Attends meetings as required and participates on committees as directed.
Collaborates with patients, physicians, and other care team members as part of a team-based approach to patient care.
Follows policies, procedures, and safety standards; completes required annual education assignments; works toward goals and objectives; and participates in quality improvement initiatives as requested.
Performs other duties as assigned.