Patient Service Rep II

Axia Women's Health • Voorhees Township, NJ

4d • $18 - $22 • Onsite

About The Position

Axia Women’s Health is hiring a Patient Services Representative at the Women’s Imaging Center of South Jersey in Voorhees, New Jersey. The Patient Service Representative is an initial and final point of contact for patients and callers, delivering courteous, compassionate customer service and supporting front-desk and administrative operations. The role includes greeting and directing patients, managing calls and messages, handling registration and patient files, collecting copayments, verifying insurance eligibility, scheduling appointments, and documenting patient encounters. The representative works with clinical colleagues, management, and other staff to support efficient practice operations and follows applicable policies, procedures, and standards, including HIPAA and OSHA. The schedule is Monday through Friday, 7:45 a.m. to 4:30 p.m., with occasional evening coverage from noon to 8 p.m. as needed, with ample notice. Flexible scheduling and coverage at satellite locations may also be required. A high school diploma or equivalent is required; medical receptionist or patient service representative experience is preferred but not required. The listed pay range is $18 to $22; final offers depend on factors including skills, experience, location, and qualifications.

Requirements

• High school diploma or equivalent.
• Excellent written and verbal communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Compassionate and empathetic attitude toward patients.
• Strong time-management skills and ability to prioritize tasks and patients.
• Ability to collaborate within a team.
• Adaptability to changing priorities and conditions.
• Willingness to work a flexible schedule and provide coverage at satellite locations as needed.

Nice To Haves

• Medical receptionist or Patient Service Representative experience.

Responsibilities

• Greet patients and visitors professionally, provide assistance, and direct them to the appropriate waiting area.
• Notify appropriate personnel to meet and escort patients to exam rooms.
• Route phone calls promptly and professionally through direct transfer, paging, voicemail, or redirection as appropriate.
• Retrieve and route messages from the answering service.
• Screen solicitors courteously for relevance to the care center’s needs.
• Register new and existing patients and activate patient files.
• Collect and record copayments as required.
• Verify patient insurance eligibility and clearly communicate benefit limitations.
• Assist with scheduling appointments and follow-up visits.
• Document patient encounters accurately and in detail.
• Provide additional support to patients and medical staff as needed.
• Collaborate with clinical colleagues, management, and other staff to support efficient practice operations.
• Comply with standard operating procedures and policies, including HIPAA and OSHA, and adhere to practice policies, procedures, and protocols.
• Participate in team meetings and contribute to quality improvement initiatives.
• Represent the organization’s mission, vision, and values through ethical, professional conduct and contribute to a positive work environment.
• Perform other duties as assigned.

Benefits

• Choice of multiple medical insurance plans, with eligibility beginning the first of the month after starting.
• Dental, vision, supplemental life insurance, FSA, HSA, identity theft protection, long-term care, pet insurance, and other insurance options.
• 401(k) matching.
• Generous paid time off, with additional time off for volunteering.
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Company-paid life insurance, short-term disability, and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED