PATIENT SERVICE REP II

Covenant Health•Oak Ridge, TN

About The Position

The Patient Service Representative II provides administrative coverage for patient service functions related to check-out operations at Parkway Cardiology Associates. The role collects and processes encounter form data, collects and totals outstanding balances and payments for services rendered, and balances work and computer records at the end of the day. The position is full-time, 80 hours per pay period, on the day shift.

Requirements

Minimum one year of medical office experience with working knowledge of clinic appointment scheduling, collections, and ICD-9/10 and CPT-4 coding (charge entry); alternatively, a minimum of three years of total customer-facing or customer-service experience.
No specific minimum education is required. A combination of formal education and/or prior work experience must demonstrate the knowledge, skills, and abilities needed to perform the essential tasks, typically equivalent to a high school diploma or GED.
No licensure is required.

Nice To Haves

Preference may be given to candidates with a high school diploma or GED.

Responsibilities

Maintain established departmental policies and procedures, objectives, quality assurance programs, and safety standards.
Answer telephone calls and route them appropriately, as needed.
Receive and record changes in patient information.
Apply knowledge of insurance procedures and the plans in which providers participate.
Ensure procedures and corresponding diagnoses are properly recorded on fee slips for charge entry.
Schedule appointments for return visits and end-of-day procedures, and balance work at the end of the day.
Compile data for billing personnel.
Attend meetings as required and participate on committees as directed.
Collaborate with patients, physicians, and other care team members as part of a team-based approach to patient care.
Follow policies, procedures, and safety standards; complete required annual education assignments; work toward goals and objectives; and participate in quality improvement initiatives as requested.
Perform other duties as assigned.