Patient Service Rep II

Axia Women's Health • Voorhees Township, NJ

2d • $18 - $22 • Onsite

About The Position

Axia Women’s Health is hiring a Patient Services Representative at Garden State OBGYN in Vorhees, New Jersey. The Patient Service Representative is a key point of contact for patients visiting the office or calling the practice and helps provide a seamless, positive patient experience. The role combines customer service with front-desk and administrative responsibilities, including appointment scheduling, responding to patient inquiries, and supporting daily practice workflows. The representative is expected to deliver interactions consistent with Axia’s commitment to quality, compassion, and efficiency.

The schedule is Monday through Friday, 7:45 a.m. to 4:30 p.m., with evening coverage once a week from 12 p.m. to 8 p.m. The position requires a high school diploma or equivalent. Medical receptionist or patient service representative experience is preferred but not required. The pay range is $18 to $22; final offers depend on factors including skills, experience, location, and qualifications.

Requirements

• High school diploma or equivalent.
• Excellent customer service skills, including written and verbal communication.
• Ability to multitask in a fast-paced environment.
• Compassionate and empathetic attitude toward patients.
• Strong time management and ability to prioritize tasks and patients efficiently.
• Ability to work collaboratively within a team.
• Adaptability to changing priorities and conditions.
• Willingness to work a flexible schedule and provide coverage at satellite locations as needed.

Nice To Haves

• Medical receptionist or Patient Service Representative experience.

Responsibilities

• Greet patients and visitors professionally, assist them, and direct them to the appropriate waiting area.
• Notify appropriate personnel to meet and escort patients to exam rooms.
• Route phone calls promptly and professionally by transfer, paging, voicemail, or redirection.
• Retrieve and route messages from the answering service.
• Screen solicitors courteously for relevance to the care center’s needs.
• Register new and existing patients and activate patient files.
• Collect and record copayments as required.
• Verify patient insurance eligibility and communicate benefit limitations clearly.
• Assist with scheduling patient appointments and follow-up visits.
• Document patient encounters accurately and in detail.
• Provide additional support to patients and medical staff as needed.
• Collaborate with clinical colleagues, management, and other staff to support efficient practice operations.
• Follow standard operating procedures and policies, including HIPAA and OSHA requirements, as well as practice policies, procedures, and protocols.
• Participate in team meetings and contribute to quality improvement initiatives.
• Demonstrate the organization’s mission, vision, and values through ethical, professional conduct and integrity.
• Contribute to a positive work environment aligned with organizational goals and objectives.
• Perform other duties as assigned.

Benefits

• Choice of multiple medical insurance plans, with benefits beginning the first of the month after starting.
• Additional insurance options, including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long-term care, and pet insurance.
• 401(k) matching.
• Generous paid time off, with additional time off for volunteering.
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Axia-paid life insurance and short-term and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED