Patient Service Rep II

Axia Women's Health • Holmdel Twp, NJ

7d • Onsite

About The Position

Axia Women’s Health is hiring a Patient Service Representative for Holmdel OB/GYN, covering the Holmdel and Shrewsbury offices. The role is a key point of contact for patients and callers, providing courteous, compassionate service while handling front-desk duties, appointment scheduling, registration, and administrative workflows. The representative supports patients and medical staff and works with colleagues to help ensure efficient practice operations. The position requires a flexible schedule and coverage at satellite locations as needed.

Office hours are Monday through Thursday, 8:30 a.m.–7:30 p.m., and Friday, 7:30 a.m.–3:00 p.m. Axia Women’s Health is a community-based women’s health network with more than 400 providers across nearly 150 locations in New Jersey, Pennsylvania, Indiana, and Kentucky. Its services include OB/GYN, breast health, high-risk pregnancy care, urogynecology, behavioral health, and fertility.

Requirements

• High school diploma or equivalent.
• Excellent written and verbal communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Compassionate and empathetic attitude toward patients.
• Strong time-management skills and ability to prioritize tasks and patients.
• Ability to work collaboratively within a team.
• Adaptability to changing priorities and conditions.
• Willingness to work a flexible schedule and provide coverage at satellite locations as needed.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Medical receptionist or Patient Service Representative experience is preferred, but not required.

Responsibilities

• Greet patients and visitors professionally, assist them, and direct them to the appropriate waiting area.
• Notify appropriate personnel to meet and escort patients to exam rooms.
• Route phone calls promptly and professionally through direct transfer, paging, voicemail, or redirection as appropriate.
• Retrieve and route messages from the answering service.
• Screen solicitors courteously for relevance to the care center’s needs.
• Register new and existing patients and activate patient files.
• Collect and record copayments as required.
• Verify insurance eligibility and communicate benefit limitations clearly.
• Assist with scheduling appointments and follow-up visits.
• Document patient encounters accurately and in detail.
• Provide additional support to patients and medical staff as needed.
• Collaborate with clinical colleagues, management, and other staff to support efficient practice operations.
• Comply with standard operating procedures and policies, including HIPAA and OSHA requirements, and adhere to practice protocols.
• Participate in team meetings and contribute to quality improvement initiatives.
• Represent the organization’s mission, vision, and values through daily work and maintain ethical, professional conduct.
• Help create a positive work environment aligned with organizational goals.
• Perform other duties as assigned.

Benefits

• Choice of multiple medical insurance plans, with benefits beginning the first of the month after starting.
• Additional insurance options, including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long-term care, and pet insurance.
• 401(k) matching.
• Generous paid time off, with additional time off for volunteering.
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Company-paid life insurance, short-term disability, and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED