PATIENT SERVICE REP II

Covenant Health•Knoxville, TN

About The Position

The Patient Service Representative provides administrative coverage for patient service functions related to check-out operations at the physician practice. The role collects and processes encounter form data, collects and totals outstanding balances and payments for services rendered, and balances work and computer records at the end of the day. The position is with Southern Medical Group Weisgarber, part of Covenant Medical Group, the employed and managed medical practice organization of Covenant Health. Covenant Medical Group provides coordinated, patient-centered care across East Tennessee, with more than 300 physicians and advanced practice providers in 20 communities and specialties ranging from primary care and walk-in clinics to preventive medicine and advanced surgical and subspecialty services.

Requirements

At least one year of experience in a medical office setting, with working knowledge of clinic appointment scheduling and collections, and experience with ICD-9/10 and CPT-4 coding (charge entry); OR at least three years of total customer-facing or customer-service experience.
Education is not specified as a minimum; any combination of formal education and/or prior work experience sufficient to demonstrate the knowledge, skill, and ability needed for the essential job tasks is acceptable, typically equivalent to a high school diploma or GED. Preference may be given to candidates with a high school diploma or GED.

Nice To Haves

High school diploma or GED.

Responsibilities

Maintain established departmental policies and procedures, objectives, quality assurance program, and safety standards.
Answer telephone calls and route them appropriately, as needed.
Receive and record changes in patient information.
Demonstrate familiarity with insurance procedures and knowledge of the plans in which the provider or providers participate.
Ensure procedures and corresponding diagnoses are properly recorded on the fee slip for charge entry.
Schedule appointments for return visits and end-of-day procedures, and balance work at the end of the day.
Compile data for billing personnel.
Attend meetings as required and participate on committees as directed.
Collaborate with patients, physicians, and other care team members as part of a team-based approach to overall patient care.
Follow policies, procedures, and safety standards; complete required annual education assignments; work toward goals and objectives; and participate in quality improvement initiatives as requested.
Perform other duties as assigned.