Patient Service Rep II

Covenant Health•Kingston, TN

About The Position

The Patient Service Representative provides administrative coverage for check-out operations at Kingston Family Practice. The role collects and processes encounter form data, collects and totals outstanding balances and payments for services rendered, and balances work and computer records at the end of the day. The position collaborates with patients, physicians, and other care team members as part of a team-based approach to patient care.

Requirements

At least one year of experience in a medical office setting, with working knowledge of clinic appointment scheduling, collections, and ICD-9/10 and CPT-4 coding for charge entry; alternatively, at least three years of total customer-facing or customer-service experience.
Possess knowledge, skills, and abilities sufficient to perform the essential job tasks, demonstrated through a combination of formal education and/or prior work experience.

Nice To Haves

High school diploma or GED; preference may be given to candidates with this qualification.

Responsibilities

Maintain departmental policies and procedures, objectives, quality assurance programs, and safety standards.
Answer telephone calls and route them appropriately, as needed.
Receive and record changes in patient information.
Demonstrate familiarity with insurance procedures and knowledge of the plans in which providers participate.
Ensure procedures and corresponding diagnoses are properly recorded on fee slips for charge entry.
Schedule appointments for return visits.
Complete end-of-day procedures and balancing.
Compile data for billing personnel.
Attend required meetings and participate on committees as directed.
Collaborate with patients, physicians, and other care team members in support of overall patient care.
Complete required annual education assignments.
Work toward goals and objectives and participate in quality-improvement initiatives as requested.
Perform other duties as assigned.