Patient Service Representative

CommonSpirit Health•Longmont, CO

13d•Onsite

About The Position

At Longmont United Hospital, the Patient Service Representative provides comprehensive clerical and office support within a physician clinic, including reception, telephone service, medical records, charge entry, referrals, and information retrieval. The role facilitates communication and collaboration among the healthcare team and patients and families to help identify and meet their physical, emotional, and spiritual needs while supporting quality patient care and operational efficiency. The representative is expected to provide high-quality, patient-centered service and demonstrate teamwork, professional conduct, strong organizational and clerical skills, attention to detail, and commitment to the organization’s mission and core values.

Requirements

High school diploma or GED.
Previous work experience with basic office and computer skills, filing, telephone answering, and reception.
Basic knowledge of computer software.

Nice To Haves

Knowledge of medical terminology.
Knowledge of medical insurance payers.

Responsibilities

Greet patients and caregivers and provide assistance in a manner that reflects high-quality service and professional teamwork.
Verify and update demographic data in the electronic health record; identify communication or financial barriers and collaborate with the interdisciplinary team on the patient plan of care when barriers are identified.
Gather and process information and data needed for medical records, referrals, billing, and medical treatment purposes.
Schedule and confirm patient appointments, revising appointments as needed.
Maintain patient charts and records thoroughly and confidentially, including importing and communicating scanned documents.
Obtain and process appropriate payments at the time of service.
Provide reception, telephone, medical records, charge-entry, referral, and information-retrieval support.