Patient Account Representative I

Deaconess Health System • Evansville, IN

6d • Hybrid

About The Position

The Patient Account Representative I reviews and resolves outstanding invoices in work queues, ensuring timely and accurate follow-up according to departmental policies, productivity standards, and quality expectations. The role supports financial accuracy and an effective revenue cycle through clear communication and documentation. The representative responds to inquiries by correspondence, email, and telephone within three business days, records actions clearly and accurately, and maintains required competencies while following assigned responsibilities and workflow expectations. The position is in Patient Financial Services and is described as remote/hybrid, with a Monday–Friday day shift from 8:00 a.m. to 4:30 p.m.

Requirements

• Completion of high school or GED.
• Two to four years of experience in a physician office, hospital registration, a collection agency, hospital or professional billing, or training at an educational institution that includes medical billing.
• Detail orientation and commitment to accuracy, accountability, and service excellence.

Responsibilities

• Review and resolve outstanding invoices in work queues according to departmental policies and productivity standards.
• Respond to inquiries via correspondence, email, and telephone within established timelines of three business days.
• Document all actions taken clearly, concisely, and accurately.
• Maintain required competencies and perform duties in alignment with assigned responsibilities and workflow expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED