Patient Services Representative (PSR) - Physician Office - Mason Primary Care

Bon Secours Mercy Health • Mason, OH

11d

About The Position

The Patient Services Representative (PSR) is the first point of contact for patients and the community at Mason Primary Care. The role supports physician-practice operations by registering patients, confirming demographic and insurance information, scheduling appointments, transcribing orders, explaining financial options, and maintaining accurate medical records. The representative provides respectful, helpful customer service and may occasionally cover other physician practice locations as needed.

Requirements

• High school diploma or GED.
• Prior patient registration or healthcare experience is preferred.
• No licensure or certification is required.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide strong communication and customer service.
• Answer and route internal and external calls, schedule patients, and enter scheduling information accurately and promptly.
• Process patients as they arrive for appointments and help maintain patient flow by promptly troubleshooting problems and notifying a supervisor of department or patient issues.
• Process admission paperwork and perform basic insurance verification; obtain, complete, and verify patient demographic and insurance information, and correct registration errors.
• Record lobby wait-time indicators.
• Calculate patient liabilities, collect and process payments, and reconcile the cash drawer at the end of the day.
• Enter charges for external services, such as nursing homes, as necessary.
• Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
• Help patients use online scheduling and MyChart.
• Help patients obtain referrals for follow-up services and record referrals in the tracking tool.
• Obtain or assist with obtaining authorizations and pre-certifications for procedures scheduled through the physician practice, when applicable.
• Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional counseling or payment arrangements are needed.
• Complete accounts in revenue cycle software.
• Perform other job-related duties as required by a supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support. Benefits may vary based on market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED