Patient Services Representative (PSR) - Physician Office - Winton Road Primary Care

Bon Secours Mercy Health • Cincinnati, OH

4d • Onsite

About The Position

The Patient Services Representative (PSR) is the first point of contact for patients and the community at the Winton Road Primary Care physician practice. The role provides courteous, quality service while managing patient registration, demographic and insurance information, appointment scheduling, patient payments, referrals, and medical records. The representative may occasionally cover other physician practice locations as needed.

This position is scheduled for 40 hours per week and works days/evenings. A high school diploma or GED is required. Prior patient registration or healthcare experience is preferred; no licensure or certification is required.

Requirements

• High school diploma or GED.
• Prior experience in patient registration or healthcare is preferred.
• Provide respectful, helpful customer service and communicate effectively with patients and the community.
• Enter and maintain patient, insurance, scheduling, and record information accurately and efficiently.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide strong communication and customer service.
• Answer and route internal and external calls, schedule patients, and enter scheduling information accurately and promptly.
• Process patients as they arrive for appointments; troubleshoot problems promptly to maintain patient flow and report department or patient issues to a supervisor.
• Process admission paperwork and verify insurance as part of registration; secure, complete, and verify patient demographic and insurance information, and correct registration errors.
• Record lobby wait-time indicators.
• Calculate patient liabilities, collect and process payments, and reconcile the cash drawer at the end of the day.
• Perform charge entry for external services, such as nursing homes, as needed.
• Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
• Help patients use online scheduling and MyChart.
• Help patients obtain referrals for follow-up services and document referrals using the tracking tool.
• Obtain or assist with obtaining authorizations and pre-certifications for procedures scheduled through the physician practice, when applicable.
• Pull, file, maintain, and route patient charts according to office policy.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional counseling or payment arrangements are needed.
• Complete accounts in revenue cycle software.
• Occasionally cover other physician practice locations as needed.
• Perform other job-related duties as required by a supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED