Patient Services Representative (PSR) - Physician Office - Cardiology, Reynolds

Bon Secours Mercy Health • Richmond, VA

3d • $17 - $25

About The Position

The Patient Services Representative (PSR) is the first line of quality service for patients and the community at a physician practice. The role processes patient registration, verifies demographics and insurance information, obtains insurance cards and patient identification, schedules appointments, transcribes orders, explains financial options, and updates medical records accurately and efficiently. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed.

The position is in the Cardiovascular Associates of VA – Provider Based department. It is scheduled for 40 hours per week on days/afternoons.

Requirements

• High school diploma or GED.
• Excellent customer service and communication skills.
• Prior experience in patient registration or healthcare is preferred, not required.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide strong communication and customer service.
• Answer and route internal and external calls; schedule patients and enter scheduling information accurately and promptly.
• Process patients as they arrive for appointments.
• Troubleshoot and resolve problems promptly to maintain patient flow, and promptly inform the supervisor of department or patient issues.
• Process admission paperwork and basic insurance verification; secure, complete, and verify patient demographic and insurance information, and correct registration errors.
• Record lobby wait-time indicators.
• Calculate patient liabilities and collect and process patient payments.
• Reconcile the cash drawer at the close of the day.
• Perform charge entry for external services, such as nursing homes, as needed.
• Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
• Assist patients with online scheduling and MyChart as needed.
• Help patients obtain referrals for follow-up services and record referrals using the referral/consults tracking tool.
• Obtain or assist in obtaining authorizations and pre-certifications, when applicable, for procedures scheduled through the physician practice.
• Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional counseling or payment arrangements are needed, and complete accounts in revenue cycle software.
• Occasionally cover other physician practice locations as needed.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED