Patient Services Representative (PSR) - Physician Office - Springdale Family Medicine

Bon Secours Mercy Health•Cincinnati, OH

20h

About The Position

The Patient Services Representative (PSR) is the first line of quality service for patients and the community at Springdale Family Medicine. The role supports physician practice operations by registering patients, verifying demographic and insurance information, scheduling appointments, transcribing orders, explaining financial options, and maintaining accurate medical records. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed. The position is scheduled for 40 hours per week on day shifts. A high school diploma or GED is required. Prior patient registration or healthcare experience is preferred; no licensure or certification is required.

Requirements

High school diploma or GED.
Strong communication and customer service skills.
Prior patient registration or healthcare experience is preferred, not required.

Nice To Haves

Prior experience in patient registration or healthcare.

Responsibilities

Serve as the primary point of contact between patients and physician practices.
Greet patients and community members respectfully and provide strong communication and customer service.
Answer internal and external calls, route calls, schedule patients, and enter scheduling information accurately and promptly.
Process patients as they arrive for appointments and troubleshoot issues promptly to maintain patient flow; inform the supervisor of department or patient issues immediately.
Process admission paperwork and perform basic insurance verification.
Obtain, complete, and verify patient demographic and insurance information during registration; correct registration errors as needed.
Record lobby wait-time indicators.
Calculate patient liabilities, collect and process payments, and reconcile the cash drawer at the end of the day.
Enter charges for external services, such as nursing homes, as necessary.
Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
Help patients use online scheduling and MyChart as needed.
Help patients obtain referrals for follow-up services and record referrals using the referral/consults tracking tool.
Obtain or assist with obtaining authorizations and pre-certifications, when applicable, for procedures scheduled through the physician practice.
Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
Verify prescription benefits in the electronic health record according to protocol.
Refer patients to financial counselors when additional counseling or payment arrangements are needed.
Complete accounts in revenue cycle software.
Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.