Patient Services Representative (PSR) - Physician Office - Dent Crossing Family Medicine

Mercy Health BSMH • Colerain Township, OH

5d

About The Position

The Patient Services Representative (PSR) is the first line of quality service for patients and the community at Dent Crossing Family Medicine. The role supports physician practice operations by handling patient registration, verifying demographics and insurance, scheduling appointments, updating medical records, and explaining financial options. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed.

The position requires accurately processing patient information and payments, assisting with referrals and authorizations, maintaining and routing patient charts, and supporting efficient patient flow. Other job-related duties may be assigned by the supervisor, subject to reasonable accommodation.

Requirements

• High school diploma or GED.
• Prior experience in patient registration or healthcare is preferred.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide strong communication and customer service.
• Answer internal and external calls, route calls, schedule patients, and enter scheduling information accurately and promptly.
• Process patients as they arrive for appointments.
• Troubleshoot and resolve problems promptly to maintain patient flow, and immediately inform the supervisor of department or patient issues.
• Process admission paperwork and basic insurance verification; obtain, complete, and verify demographic and insurance information; correct registration errors as needed.
• Record lobby wait-time indicators.
• Calculate patient liabilities and collect and process payments.
• Reconcile the cash drawer at the close of the day.
• Enter charges for external services, such as nursing homes, as necessary.
• Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
• Assist patients with online scheduling and MyChart as needed.
• Help patients obtain referrals for follow-up services and record referrals using the referral/consults tracking tool.
• Obtain or assist in obtaining authorizations and pre-certifications, when applicable, for procedures scheduled through the physician practice.
• Pull, file, and maintain patient charts and route charts to clinical staff according to office policy.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional counseling or payment arrangements are needed.
• Complete accounts in revenue cycle software.
• Occasionally cover other physician practice locations as needed.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.
• Benefits may vary based on the market and employment status.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED