Patient Services Representative (PSR) - Doctor's Family Medicine

Bon Secours Health System • Greer, SC

1d

About The Position

The Patient Services Representative (PSR) is the primary point of contact between patients and the physician practice and provides quality service to patients and the community. The role handles patient registration, verifies demographics and insurance information, obtains insurance cards and identification, schedules appointments, transcribes orders, explains financial options, and updates medical records accurately and efficiently. The representative provides courteous customer service and may occasionally cover other physician practice locations as needed.

This position is in Doctor's Family Medicine – St. Francis Physician Services. A high school diploma or GED is required. Prior patient registration or healthcare experience is preferred. No licensure or certification is required.

Requirements

• High school diploma or GED.
• Prior experience in patient registration or healthcare is preferred.
• No licensure or certification is required.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide strong communication and customer service.
• Answer internal and external calls, route calls, schedule patients, and enter scheduling information accurately and promptly in the computer system.
• Process patients as they arrive for appointments.
• Troubleshoot and resolve problems promptly to maintain patient flow, and promptly inform the supervisor of department or patient issues.
• Process admission paperwork and perform basic insurance verification; obtain, complete, and verify patient demographic and insurance information and correct registration errors.
• Record lobby wait-time indicators.
• Calculate patient liabilities and collect and process patient payments; reconcile the cash drawer at the end of the day.
• Enter charges for external services, such as nursing homes, as needed.
• Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
• Assist patients with online scheduling and MyChart as needed.
• Help patients obtain referrals for follow-up services and record referrals on the referral/consult tracking tool.
• Obtain or assist with obtaining required authorizations and pre-certifications, when applicable, for procedures scheduled through the physician practice.
• Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional counseling or payment arrangements are needed, and complete accounts in revenue cycle software.
• Occasionally cover other physician practice locations as needed.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.
• Benefits may vary based on market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED