Patient Services Representative (PSR)

Avera•Aberdeen, SD

23h•Onsite

About The Position

The Patient Services Representative works in various reception areas throughout the Internal Medicine Clinic and helps patients access the Clinic’s system for care. The position is located at Avera Internal Medicine in Aberdeen and works a day shift, Monday through Thursday from 8 a.m. to 5 p.m. and Friday from 8 a.m. to noon. The representative welcomes patients, completes check-in and registration, verifies demographics and insurance, and collects service payments. The role also handles insurance verifications and authorizations, obtains required consent and waiver forms, scans pertinent information into patient records, and responds to calls, messages, and faxes. The representative maintains appointment schedules according to office policies, coordinates nurse, physician, and patient time to expedite care, directs patients to ancillary services, and serves patients in a friendly and efficient manner. The successful candidate must be able to perform the essential job functions, including having adequate visual acuity and the ability to communicate effectively and hear, understand, and distinguish speech and other sounds. Reasonable accommodations may be available when they do not cause undue hardship. The role also requires commitment to Avera’s mission, vision, values, and social principles; maintaining confidentiality; working effectively with a team; and complying with applicable safety principles, laws, regulations, and standards.

Requirements

High school diploma or GED, or 1–3 months of related experience and/or training, or an equivalent combination of education and experience.
Ability to work the specified hours.
Ability to perform essential job functions satisfactorily, including adequate visual acuity and the ability to communicate effectively and hear, understand, and distinguish speech and other sounds.
Commitment to Avera’s mission, vision, core values, and social principles.
Ability to work effectively in a team environment and maintain confidentiality.

Responsibilities

Welcome patients and complete check-in and registration, including verifying demographics and insurance and collecting service payments.
Complete insurance verifications and authorizations and obtain consent and waiver forms as appropriate.
Scan pertinent information into patient records.
Answer and address calls, messages, and faxes, routing them to appropriate individuals or departments when needed.
Maintain computer appointment scheduling and follow office scheduling policies and parameters.
Coordinate nurse, physician, and patient time to expedite delivery of care.
Serve patients in a friendly, efficient manner as a public relations representative for physicians.
Direct patients to ancillary services as needed.
Maintain confidentiality and coordinate workflow effectively with team members.
Comply with applicable safety principles, laws, regulations, and standards.