Patient Services Representative (PSR) | PRN

Avera•Aberdeen, SD

22h•Onsite

About The Position

The Patient Services Representative works in various reception areas throughout the Clinic and helps patients access the Clinic’s care system. This PRN position is based in the Cardiology Clinic and floats to help cover sick calls, short-staffed situations, leaves of absence, and PTO requests. The listed schedule is Monday through Thursday, 8:00 a.m. to 5:00 p.m., and Friday, 8:00 a.m. to noon. The role welcomes patients, completes check-in and registration, verifies demographics and insurance, collects service payments, and supports insurance verification and authorizations. It also handles patient records, calls, messages, faxes, appointment scheduling, and coordination among patients, nurses, and physicians. The representative serves patients in a friendly, efficient manner and directs them to ancillary services as needed.

Requirements

High school diploma or GED, or 1–3 months of related experience and/or training, or an equivalent combination of education and experience.
Ability to work the specified hours.
Visual acuity adequate to perform position duties.
Ability to communicate effectively, hear, understand, and distinguish speech and other sounds.
Commitment to applying Avera’s mission, vision, core values, and social principles in service to patients, families, and the community.
Promote compassion, hospitality, and stewardship, and uphold Avera’s CARE standards of Communication, Attitude, Responsiveness, and Engagement.
Ability to work effectively in a team environment and maintain confidentiality.

Responsibilities

Welcome patients, check them in, and complete registration, including verifying demographics and insurance and collecting service payments.
Complete insurance verifications and authorizations, and obtain consent and waiver forms as appropriate.
Scan pertinent information into patient records.
Answer and address calls, messages, and faxes, routing them to appropriate individuals or departments when needed.
Maintain computer appointment scheduling and follow office scheduling policies and parameters.
Coordinate nurse, physician, and patient time to expedite care.
Serve patients in a friendly, efficient manner as a public relations representative for physicians.
Direct patients to ancillary services as needed.
Maintain confidentiality and work effectively with team members to coordinate workflow and support a productive, efficient environment.
Follow applicable safety principles, laws, regulations, and standards.