Patient Services Representative Float (PSR)

Avera•Aberdeen, SD

About The Position

The Patient Services Representative Float works in various reception areas throughout the Clinic, floating around the Cardiology Clinic, and helps patients access the Clinic’s system for care. This is a part-time, benefit-eligible position with day-shift hours that vary between Monday through Friday, 8 a.m.–5 p.m., and Fridays, 8 a.m.–noon. The representative welcomes and checks in patients, completes registration, verifies demographics and insurance, collects service payments, and handles insurance verifications and authorizations. The role also involves obtaining consent and waiver forms, scanning relevant information into patient records, responding to calls, messages, and faxes, and routing them as appropriate. The representative maintains appointment scheduling in accordance with office policies, coordinates nurse, physician, and patient time to expedite care, serves patients in a friendly and efficient manner, and directs them to ancillary services as needed. The individual must be able to work the specified hours and perform the essential duties, including having adequate visual acuity and the ability to communicate effectively and hear, understand, and distinguish speech and other sounds. Reasonable accommodations may be made for individuals with disabilities unless they would cause undue hardship. The role requires commitment to Avera’s mission, vision, values, and social principles; maintaining confidentiality; collaborating effectively with teammates; and complying with applicable safety principles, laws, regulations, and standards.

Requirements

High school diploma or GED, or 1–3 months of related experience and/or training, or an equivalent combination of education and experience.
Ability to work the specified hours.
Ability to perform essential job functions satisfactorily, including adequate visual acuity for position duties.
Ability to communicate effectively and to hear, understand, and distinguish speech and other sounds.
Commitment to Avera’s mission, vision, core values, and social principles; uphold its CARE standards of Communication, Attitude, Responsiveness, and Engagement.
Ability to maintain confidentiality and work effectively in a team environment.

Responsibilities

Welcome patients, check them in, and complete registration, including verifying demographics and insurance and collecting service payments.
Complete insurance verifications and authorizations, and obtain consent and waiver forms as appropriate.
Scan pertinent information into patient records.
Answer and address calls, messages, and faxes, routing them to appropriate individuals or departments when needed.
Maintain computer appointment scheduling and follow office scheduling policies and parameters.
Coordinate nurse, physician, and patient time to expedite care.
Serve patients in a friendly, efficient manner as a public relations representative for physicians.
Direct patients to ancillary services as needed.
Maintain confidentiality and work effectively with team members to support productive and efficient workflows.
Comply with applicable safety principles, laws, regulations, and standards.