Barstow Patient Services Representative (PSR)

SAC Health • Barstow, CA

3d • $24 - $29 • Onsite

About The Position

The Patient Services Representative (PSR) serves as a frontline contact for patients, gathering essential information at the beginning of visits and supporting the remainder of the encounter. Under the supervision of the area supervisor, the PSR manages patient check-in and check-out, greets patients, answers phones, verifies demographic and insurance information, collects documentation and copays, posts charges, performs cashiering, schedules appointments, and completes clerical duties. The role requires strong communication, customer service, organization, and interpersonal skills, as well as the ability to work with minimal supervision. All activities must be handled confidentially, professionally, and courteously.

The position is based in Barstow, California, and is scheduled five days per week, Monday through Friday, 7:30 a.m. to 4:30 p.m., with a one-hour lunch. The PSR may be required to work at other locations as needed and to adjust work hours according to clinic needs. The role supports SAC Health's mission and values while maintaining patient privacy and following organizational policies and procedures.

Requirements

• High school diploma or equivalent.
• Six months of customer service, general office, healthcare-related, or vocational training experience.
• Must obtain EPIC certification for the module associated with the position.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to use common internet browsers, electronic health records, and databases; telephone skills and computer competency.
• Excellent oral and written communication skills and ability to interact with a diverse range of patients, community members, and staff.
• Strong conflict-resolution and problem-solving skills.
• Ability to handle multiple tasks and work with minimal supervision.
• Legally authorized to work full-time in the United States and not require employment visa sponsorship now or in the future.

Nice To Haves

• Medical terminology knowledge.
• Working knowledge of insurance verification and eligibility programs, such as Medi-Cal, Medicare, and sliding fee programs.
• Experience with electronic health records; familiarity with EPIC.
• Bilingual English/Spanish.

Responsibilities

• Support and implement the organization's vision, mission, and values, maintaining high-quality service for patients, families, staff, and providers.
• Promote compassionate service, customer service, and accountability.
• Prioritize and complete daily responsibilities promptly and professionally, including electronic communications.
• Register patients accurately and promptly, track patient flow, verify program and insurance eligibility, and update records in the computer system and electronic health record.
• Collect payments and copays, obtain credit-card authorizations, apply payments and adjustments accurately, reconcile daily reports, and follow payment collection policies.
• Ensure patients complete required forms and provide signatures, and enter registration information accurately.
• Respond in person and by telephone to inquiries about clinic fees and payment programs for uninsured patients.
• Determine appropriate programs or payer sources using applicable criteria, interview patients for sliding fee scales, provide applications, screen patients, and calculate discounts using federal poverty guidelines.
• Identify patient accounts, create accounts for new patients, and verify and update demographic, health, and financial information in the electronic medical record.
• Protect confidential information and comply with HIPAA, privacy laws, and SAC Health policies.
• Schedule, confirm, and cancel appointments; coordinate walk-in patients; follow up with clinic leadership to improve appointment utilization; and use appointment templates to meet or exceed productivity standards.
• Schedule appointment requests and reschedule cancellations for assigned and non-assigned departments.
• Count and balance cash and credit-card payments at the end of each business day, print closing reports, complete cash envelopes, and submit them to the supervisor.
• Understand FQHC operations and the collection of Uniform Data System and federal poverty level information.
• Work at other locations and adjust hours as needed to meet patient-care needs.
• Comply with organizational policies and procedures and perform other related duties as assigned.

Benefits

• Industry-leading PTO accrual, accrued per pay period.
• Sick leave.
• Paid holidays.
• Paid jury duty and bereavement leave.
• SAC Health covers approximately 85% of team member health premium costs, depending on benefit plan selection.
• Retirement plan with up to 8% employer contribution.
• Continuing education and learning benefits.
• Annual mission trip.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED