Patient Services Representative (PSR) - Float Pool

Bon Secours Mercy Health • Suffolk, VA

8d

About The Position

The Patient Services Representative (PSR) is the first point of contact for patients and the community at physician practices. The role handles patient registration, demographic and insurance verification, appointment scheduling, order transcription, financial-option explanations, and accurate medical-record updates. The representative provides courteous customer service, supports efficient patient flow, and may occasionally cover other physician practice locations as needed.

The position is in the Physician Office Administration – PSR Float Pool department. It is scheduled for 40 hours per week on the day shift. A high school diploma or GED is required; prior patient-registration or healthcare experience is preferred. No licensure or certification is required. The posted pay range is $16.76 to $24.65.

Requirements

• High school diploma or GED.
• Strong communication and customer service skills.
• No licensure or certification required.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide strong communication and customer service.
• Answer internal and external calls, route calls, schedule patients, and enter scheduling information accurately and promptly.
• Process patients as they arrive for appointments.
• Troubleshoot and resolve problems promptly to maintain patient flow, and inform the supervisor of department or patient issues immediately.
• Process admission paperwork, including basic insurance verification.
• Obtain, complete, and verify patient demographic and insurance information during registration, and correct registration errors as needed.
• Record lobby wait-time indicators.
• Calculate patient liabilities, collect and process payments, and reconcile the cash drawer at day’s end.
• Enter charges for external services, such as nursing-home services, as needed.
• Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
• Assist patients with online scheduling and MyChart as needed.
• Help patients obtain referrals for follow-up services and record referrals using the referral/consults tracking tool.
• Obtain or assist with obtaining required authorizations and pre-certifications, when applicable, for procedures scheduled through the physician practice.
• Pull patient charts as needed, file and maintain information according to office policy, and route charts to clinical staff as indicated.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional counseling or payment arrangements are needed.
• Complete accounts in revenue cycle software.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.
• Benefits may vary based on market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED