Patient Services Representative II (PSR II) Float

Aviva Health•Roseburg, OR

3d•$19 - $24•Onsite

About The Position

Aviva Health is a mission-driven federally qualified health center providing medical, behavioral health, dental, and social services. The Patient Services Representative II Float works under the supervision of the Front Office Supervisor and uses established procedures to support efficient patient flow through planning and problem-solving with clinic staff and volunteers. The role floats among different clinics and performs front-office, call center, medical referral, and medical records duties. Work is in person during normal clinic hours, with travel to other clinics as needed. The position requires working clinic hours and different shifts as needed.

Requirements

High school graduate or equivalent education.
Current and valid Oregon driver's license with a clean driving record.
Knowledge of Practice Management and Electronic Medical Records.
Ability to type 40 words per minute and operate a 10-key adding machine by touch.
One year of clerical experience in a front-facing position.
Familiarity with medical terminology and anatomy, and knowledge of office practices and procedures.
Ability to be cross-trained in Specialties, Family Medicine, and Pediatrics duties.
Ability to be flexible and retain special training in call center, Medical Records, insurance coordination, medical referrals, Gap List, and chart scrubbing.
Ability to work all clinic hours and different shifts as needed.
Ability to remain stationary frequently and move or traverse occasionally while performing administrative duties.
Ability to operate a computer, phone, printer, and other standard office equipment frequently.
Ability to communicate information and ideas clearly and accurately and interact clearly with patients and staff.
Able to move or transport up to 0 pounds.

Nice To Haves

Knowledge of collection procedures and laws.
One year of clerical experience in a clinical or health care position.

Responsibilities

Register patients, complete required paperwork, and assist patients with paperwork as needed.
Screen new patients for eligibility; collect financial, demographic, and insurance information; and prepare patient charts.
Prepare charts for appointments, verify eligibility and patient information at check-in, and update charts and computer files.
Answer telephone calls courteously, take or transfer messages, and keep patients on hold informed.
Schedule patient visits and explain appointment details, arrival expectations, required materials, and cancellation/no-show policies.
Calculate patient charges, collect payments or explain payment processes, and record fees in the practice management system.
Complete typing assignments, including clinic letters and forms, and perform general office procedures.
Attend required in-services and meetings and follow Aviva Health policies and procedures.
Work at different clinics daily, weekly, and monthly; arrive at the designated location on time and meet attendance and work-hour expectations.
Scrub patient charts and work on the Gap List.
Coordinate medical referrals, including selecting a referral destination when not specified, scheduling specialist appointments, sending pertinent chart information, determining patient payment, following up on missing appointment notes or documentation, and communicating appointment requirements to patients.
Notify providers of pre-authorization denials, review and guide supporting documentation requirements, refer patients back to their primary care provider when needed, process medication pre-authorizations, and process insurance referral authorization requests from external facilities.
Perform call center duties, including registering new patients, updating demographic information in the EMR, scheduling appointments, reviewing appointment information, and answering patient questions.
Perform medical records duties, including pulling charts, patient correspondence, test-result notifications, processing records requests within established timeframes, following release procedures, and logging requests in patient charts.
Demonstrate initiative, commitment, sound judgment, attention to detail, flexibility, and the ability to work with minimal supervision.
Provide professional, confidential, friendly, and nondiscriminatory service to internal and external customers.
Travel to other clinics using a company or personal vehicle as needed.