Patient Services Representative (PSR) - Physician Office - Springdale Family Medicine

Mercy Health BSMH • Amberley, OH

4d • Onsite

About The Position

The Patient Services Representative (PSR) is the first point of contact for patients and the community at a physician practice. The role supports patient registration and scheduling, verifies demographic and insurance information, collects payments, and maintains accurate records. The representative provides respectful, helpful customer service, supports patient flow, and may occasionally cover other physician practice locations as needed.

The position also assists with referrals and follow-up appointments, obtains authorizations and pre-certifications when applicable, supports patients with online scheduling and MyChart, and completes related revenue-cycle tasks. Other job-related duties may be assigned by the supervisor, subject to reasonable accommodation.

Requirements

• High school diploma or GED.
• Provide respectful, helpful customer service and communicate effectively with patients and the community.
• Use computer systems to enter scheduling and patient information accurately and promptly.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide strong communication and customer service.
• Answer and route internal and external calls; schedule patients and enter scheduling information accurately and promptly.
• Process patients as they arrive for appointments.
• Troubleshoot and resolve problems promptly to maintain patient flow, and immediately inform the supervisor of department or patient issues.
• Process admission paperwork and perform basic insurance verification; obtain, complete, and verify patient demographic and insurance information and correct registration errors.
• Record lobby wait-time indicators.
• Calculate patient liabilities, collect and process patient payments, and reconcile the cash drawer at the end of the day.
• Perform charge entry for external services, such as nursing homes, as needed.
• Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
• Assist patients with online scheduling and MyChart as needed.
• Help patients obtain referrals for follow-up services and record referrals in the tracking tool.
• Obtain or assist in obtaining authorizations and pre-certifications, when applicable, for procedures scheduled through the physician practice.
• Pull, file, and maintain patient charts according to office policy, and route charts to clinical staff as indicated.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional counseling or payment arrangements are needed.
• Complete accounts in revenue-cycle software.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support. Benefits may vary based on market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED