Patient Services Representative (PSR) - Physician Office - Springdale Family Medicine

Mercy Health BSMH•Springdale, OH

10d•Onsite

About The Position

The Patient Services Representative is the first point of quality service for patients and the community at Springdale Family Medicine. The role supports physician practice operations by registering patients, verifying demographics and insurance information, scheduling appointments, transcribing orders, explaining financial options, and keeping medical records accurate and up to date. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed.

Requirements

High school diploma or GED.
Excellent communication and customer service skills.

Nice To Haves

Prior experience in patient registration or healthcare.

Responsibilities

Serve as the primary point of contact between patients and physician practices.
Greet patients and community members respectfully and provide strong communication and customer service.
Answer and route internal and external calls, schedule patients, and enter scheduling information accurately and promptly into the computer system.
Process patients as they arrive for appointments.
Troubleshoot and resolve problems promptly to maintain patient flow, and immediately inform the supervisor of department or patient issues.
Process admission paperwork and perform basic insurance verification.
Secure, complete, and verify patient demographic and insurance information during registration, and correct registration errors as needed.
Record lobby wait-time indicators.
Calculate patient liabilities and collect and process patient payments.
Reconcile the cash drawer at the close of the day.
Perform charge entry for external services, such as nursing homes, as necessary.
Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
Help patients with online scheduling and MyChart as necessary.
Help patients obtain referrals for follow-up services and record referrals using the referral/consults tracking tool.
Obtain or assist in obtaining required authorizations and pre-certifications for procedures scheduled through the physician practice, when applicable.
Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
Verify prescription benefits in the electronic health record according to protocol.
Refer patients to financial counselors when additional counseling or payment arrangements are needed.
Complete accounts in revenue cycle software.
Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.