Patient Services Representative (PSR) - Physician Office - Powhatan Medical Associates

Bon Secours Mercy Health • Powhatan, VA

11d • $17 - $25 • Onsite

About The Position

The Patient Services Representative (PSR) is the first point of contact for patients and the community at Powhatan Medical Associates. The role supports physician practice operations by registering patients, confirming demographic and insurance information, scheduling appointments, updating medical records, explaining financial options, and providing respectful, helpful customer service. The representative may occasionally cover other physician practice locations as needed.

The position also supports patient flow, referrals, authorizations, payment processing, and coordination with clinical staff. Other job-related duties may be assigned by the supervisor, subject to reasonable accommodation.

Requirements

• High school diploma or GED.
• Excellent communication and customer service skills.
• Prior experience in patient registration or healthcare is preferred.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide strong communication and customer service.
• Answer and route internal and external calls; schedule patients and accurately enter scheduling information into the computer system.
• Process patients as they arrive for appointments.
• Troubleshoot and promptly resolve problems to maintain patient flow, and immediately inform the supervisor of department or patient issues.
• Process admission paperwork and basic insurance verification; collect, complete, and verify patient demographic and insurance information, and correct registration errors as needed.
• Record lobby wait-time indicators.
• Calculate patient liabilities and collect and process patient payments.
• Reconcile the cash drawer at the close of the day.
• Enter charges for external services, such as nursing homes, as necessary.
• Schedule or assist with scheduling, rescheduling, or canceling referrals, follow-up appointments, and other patient services; assist patients with online scheduling and MyChart as needed.
• Help patients obtain referrals for follow-up services and record referrals in the tracking tool.
• Obtain or assist with obtaining required authorizations and pre-certifications for procedures scheduled through the physician practice, when applicable.
• Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional financial counseling or payment arrangements are needed.
• Complete accounts in revenue cycle software.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support. Benefits may vary based on market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED