Patient Coordinator Jobs

About The Position

Requirements

• High School Diploma/GED
• 1+ years of computer proficiency experience in Microsoft Office
• 1+ years of customer service or healthcare related experience
• Ability to abide by Optum guidelines including being on time for shift

Nice To Haves

• Experience working with an electronic health record (EPIC)
• Knowledge of Medical terms
• Ability to be empathetic and kind towards patients
• 1+ years of experience working in medical front office
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers

Responsibilities

• Greets patients and visitors in a prompt, courteous and helpful manner
• Verifies insurance information, address and phone number of the patient, registers new patients
• Arrives patients on the computer for scheduled appointment
• Follow the payment Security policy and procedures according to Optum Medical guidelines
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
• Schedules patients for future appointments
• Answers telephone, takes messages for the practice
• Confirms new patient appointments for the next day
• Verify eligibility and authorization and flag appointment accordingly
• Scan insurance card(s)
• Collect co-payments and outstanding balances
• Ability to obtain authorizations for medications
• Post payments received in practice management system and provide system-generated receipts
• Schedule appointments using approved scheduling guidelines
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, “no show,” for follow up appointments for chronic conditions or preventive care
• Monitor administrative tasks in the EHR and respond timely
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
• Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to Optum cash control procedures
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
• Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
• Performs related work as required

Benefits

• Paid Time Off which you start to accrue with your first pay period
• 8 Paid Holidays
• Medical Plan options
• Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)