Patient Access Coordinator
About The Position
Hanger, Inc. is a provider of orthotic and prosthetic services and products, including patient care clinics and the distribution of O&P devices, products, and components. The Patient Access Coordinator manages front office operations to help provide a seamless experience for patients, staff, and referral sources. The role involves patient reception and intake, financial transactions, appointment scheduling, patient support, administrative coordination, and electronic health record maintenance. The ideal candidate has front desk or reception experience, strong communication skills, and computer proficiency.
Requirements
- High school diploma or an equivalent combination of education and experience.
- Less than one year of customer service, administrative, or related experience required.
- Must have, or be eligible to obtain, a valid driver's license and maintain a driving record within Hanger's Motor Vehicle Safety Policy and Procedures standards.
- Strong interpersonal, oral (including telephone), and written communication skills.
- Ability to type 30 words per minute accurately.
- Ability to work with handicapped individuals.
- Understanding of the Alpha filing system.
- Ability to use a computer, including Windows-based software and email.
- Ability to use necessary office equipment, including facsimile machines, calculators, postage machines, and copiers.
- Act with integrity, honesty, transparency, and respect.
- Keep the patient at the center of work and build lifelong trust.
- Foster open collaboration and constructive dialogue.
- Continuously innovate solutions and influence and respond to change.
- Focus on superior outcomes and calibrate work processes for outstanding results.
Nice To Haves
- A good fit for the job as determined by the Talent Sorter assessment; Hanger administers the assessment during the selection process.
- Experience in a receptionist position or with medical front office procedures.
- Understanding of medical reimbursement, medical terminology, and front office receptionist duties.
Responsibilities
- Greet and assist arriving patients, provide information about wait times, and address inquiries at the front desk or reception area.
- Verify and update patient demographic and insurance information during check-in and process walk-in registrations.
- Collect patient payments, including deductibles, copayments, and co-insurance.
- Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plan appointments.
- Serve as a liaison for clinic services and provide information about patient experience programs, support groups, and other resources.
- Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
- Maintain accurate and complete electronic health records for patients.
Benefits
- Competitive compensation packages.
- Eight paid national holidays and four additional floating holidays.
- PTO that includes vacation and sick time.
- Medical, dental, and vision benefits.
- 401(k) savings and retirement plan.
- Paid parental bonding leave for new parents.
- Employee referral bonus program.
- Mentorship programs for mentors and mentees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
